Cielo’s proprietary solution leverages the established telecommunications platform of its sister company, Conecta, whose platform connects over 7 billion minutes a year. After handling over 100 million airline customer service interactions, we uncovered key pain points and opportunities—leading to the creation of Cielo.

Cielo is a technology company that has pioneered the concept of monetizing customer support calls for the airline industry. With a plug-and-play solution layer for automated call systems that requires no extensive integration or upfront investment, Cielo helps airlines of all sizes to monetize access, speed, and quality of customer service, turning a cost center into a revenue generator.

Founded by a team with decades of experience providing telecommunications services to call centers in multiple industries, Cielo reimagines airline's customer support function and transforms it into a profitable operation that enriches the customer experience, protecting and preserving existing contact center operations.